More Testimonials

Persuasive Communications for Managers and Leaders

Survey after survey cites communication and interpersonal skills as critically important to career advancement and job satisfaction. In this seminar, executives and managers sharpen their day-to-day leadership and management communication skills to package and deliver a message in a way that achieves results.

As Peter Drucker said, "management is the ability to get things done through others." This requires using influence skills in matrixed organizations, to get people with whom we have no direct reporting relationship to buy into our ideas and recommendations. Business is challenging. Margins are thin. Excellent communication skills can make the difference.

There is tremendous power in connecting with the basic emotions we all crave. Appreciation, gratitude, listening skills, and compassion are soft skills that are hard to master and yet extremely valuable in achieving results. In fact, decisions of trust and credibility are often made at the emotional or sub-conscious level and then justified with facts and data. Likeability and credibility drive your influence quotient in building productive relationships with peers, the team you manage, and with those to whom you report.

Are you ever surprised when someone who works for you quits after getting a raise? When a high performing team doesn't meet their revenue goals? Or someone you've mentored isn't happy with a promotion or a new assignment? More often than not, this is because of a mismatch between a manager's beliefs about what motivates an employee (often tracking to what motivates the manager) and what actually is important to the employee. Remember: People do things for THEIR reasons, not your reasons. The starting point in communication is to understand the values and beliefs that drive and motivate others. 

Topics for discussion include the impact on the "receiver" of what you say (your words), how you say it (your tone and body language), harnessing the power of predictability, tailoring each message to the person/audience with whom you are speaking, and avoiding gender and cross-cultural misunderstandings.

Sharpen your listening skills, translate technical information, simplify your message and experience a win-win outcome. Before any conversation (internally or externally) have a sense of where the other person or team is coming from and how best to move them from where they are to where you want them. This requires stepping into their shoes and understanding potential objections and concerns. Manage conflict effectively, overcome resistance without becoming defensive, and you will achieve results more effortlessly.

Take the next step. Let's get some new results. Call me at 212 874 1201.

Selling Skills

The key to successful selling is to build relationships and understand needs. People buy from those they trust and respect. Topics covered are:

- Building Rapport and "Likeability"

- Uncovering Needs and deepening Listening Skills

- Tailoring your message to the decision maker(s) and implementers

- Simplifying Technical Information

- Using Stories to illustrate key points

- Overcoming Resistance and Objections...smoothly

- Slides vs. Decks. What gets left behind?

- Following Up and the on-going relationship

Take the next step. Let's get some new results. Call me at 212 874 1201.

Presentation Skills

Are you pitching a new idea to potential investors? Looking for new clients? Deepening relationships with existing customers? Negotiating the terms of a deal? Going on a book tour? Speaking at an industry conference?  Is there an upcoming presentation you want to nail? Or do you just want to be more effective day to day when you have to present? In today's competitive business environment the ability to deliver a powerful presentation is a necessity.

Excellent presentation skills are a competitive edge! We've all seen it happen---the better presenter get his/her ideas accepted, gets more budget or staff, and gets the recognition or even the promotion. What would it mean to your career if you were consistently able to deliver a presentation that WOWED every audience? Being brilliant, being likeable and having fun presenting are not mutually exclusive.

Whether you love to be on stage or you are terrified, here is something to consider. Great content with poor delivery can get you on first base. With great delivery and poor content you often get to second base. And you CAN hit a home run when your delivery and content come together. Why not enhance every presentation, leverage your unique attributes and enjoy the ride? And, it doesn't take much time to see a huge difference. Build your confidence and watch dramatic results happen.

Do you see people nod off, look bored, or tune out when you are presenting?  Unproductive meetings and boring PowerPoint presentations waste everyone's time. The key to success and enjoyment is audience engagement. Are you using stories, analogies and metaphors to make an emotional connection with your audience or are you more blahblah blah CHART blah blahblah STATISTIC blahblahblah DATA? Presentation design starts with knowing your audience, their objective and your objective. Then you design the content, using a full tool box, and finally, deliver a MEMORABLE presentation with elegant techniques.

Wouldn't you love to stand up and deliver something that is fun, compelling, appealing and exciting like all those other cool speakers? Why not have a presentation people enjoy and talk about and one that you actually like delivering?

I've worked with thousands who feel the fear just like you. As one client said, "Ignore this at your own peril."  Yes, you can transform your public speaking anxiety and actually look forward to the opportunity. And, if you are already good, let's take your skills, polish them and move to the next level.

We will work together, one on one or in a group on your speech or presentation to make it more memorable and exciting, while keeping it in "your voice".

It's time to shine and exceed expectations every time.


Take the next step. Let's get some new results. Call me at 212 874 1201.